Swiftpage - Telesales Representative (Inbound & Outbound)
Title: Telesales Representative (Inbound & Outbound)
Location: Newcastle Upon Tyne
General Job Duties/Responsibilities:
The Telesales Representative will receive inbound calls from existing and potential customers seeking to purchase contact management software and other digital marketing solutions. In addition, the Telesales Rep will be responsible for making outbound calls on leads from our existing customer base, trial leads and cold calling new customers to generate leads.
- Work directly with customers via telephone and email to communicate the value of Swiftpage’s products and services.
- Make warm and cold outbound calls to existing and new customers to generate leads to the Sales Teams.
- Ability to persuade potential and current customers to purchase new services or upgrade their existing software.
- Educate customers on using Swiftpage’s contact management software, maintenance, and explain pricing.
- Answer questions from customers and build value in the customer relationship.
- Nurture and follow-up with customers via telephone or email throughout the sales process.
- Consistently meets and exceeds departmental sales goals.
- Continued product education to better service clients.
- One or more years’ experience in inbound and outbound telesales role in a high volume, fast, paced environment preferred.
- Experience in customer service or sales preferred with confident negotiation skills.
- Experience preferred with Web Based Applications (SaaS), Windows, and Microsoft Office.
- Ability to multi-task and prioritize workload.
- Excellent verbal and written communication skills.
- Ability to manage sensitive client information.
- Good closing skills.
- Ability to work under pressure.
- Ability to work in a team environment
Salary: £16,250 + Commission
- Contributory Pension Scheme
- 25 days annual leave, plus the option to purchase up to 3 days extra for the following year
- Free day off on your Birthday
- Dental, Optical and Alternative Health care cash back scheme
- Subsidised gym
- Public transport season ticket loan scheme
- Childcare Vouchers
- Computershare Scheme
- Cycle to Work Scheme
- Friday Afternoon Club
- Catered Tasty Tuesday lunch, once a month
- Free fruit!
If interested in joining Swiftpage please forward your CV to: Andrea.Smith@swiftpage.com